Yelp reviews can miss the mark. I came across this 5-star Yelp review, and what I found surprised me.
The most troubling thing about this review is that this person paid up to 2X the standard rate of an unlock then provided a 5-star-reviews after doing it!
Upon reading you’d think this is a great company. They even waived their service call charge to cut the price for her.
But here’s the thing. This girl was ripped off or at the very least she paid WAY TO MUCH for this door unlock. She paid $134 for an unlock service that any credible company would have charged her well under $100 for. There really is no such thing as an airbag fee. This is a made up bogus charge that companies price gouging are claiming to be valid. They typically say that the airbag is very expensive and only good for one use. But this is not true. These little airbag devices are under $20 and can be used hundreds of times. This “locksmith” never intended to pick her lock. For a trained locksmith it would have been easy. His goal was always to jack up the price after demonstrating how “difficult” her lock was to pick. Using airbags to pry open a house door can damage the door, the frame, and is purely an amateur move by someone that clearly doesn’t know what they’re doing.
At ACME Locksmith, depending on the time of day and day of the week, this person would have been charged just $69-$99 for this service.
What were the red flags that should have tipped her off? In this case, the $35 service call. Service calls cover the charge it takes to get someone out to your location – including the fuel, drive time labor, wear and tear, etc….The national average for a service call is $69. This allows for some profit to cover cost. Also, I can state with certainty that she did not get an exact price upfront. Legitimate companies open cars and houses thousands of times a year. We know exactly what it takes to get in and can quote an exact price over the phone. There will be no surprise fees when a real locksmith arrives because we know what needs to be done.
Dial locks vs electronic locks? The debate lives on. One is entirely mechanical; the other much easier to use. But there are myths associated with both. I find I am a great test for which lock a customer will prefer. Computers hit my high school when I was in 12th grade. People older than me, like the mechanical dial. They don’t particularly trust the electronic lock. People younger than me though grew up with electronic technology and generally prefer the ease of use of the electronic lock.
With today’s technology, ACME Locksmith’s recommendation is to go for the ease of use of an electronic safe lock. And if you’re tired of all that left-right-left stuff with your current dial safe, we can assist you in replacing that dial with an electronic lock so you can get into your safe quickly. We prefer electronic locks for two reasons:
Get in fast. If you need to access the safe quickly, there’s no better way than a user code.
If a dial fails, you’re drilling the safe and replacing the dial. If an electronic lock fails, many times you can simply replace the key pad to get in. No drilling. A much less expensive option.
Myth: Mechanical locks don’t fail. Reality: They do. Without regular maintenance the combinations of those locks tend to drift with time and at some point, the owner can no longer get in. For example, if one of your numbers is “45” and you notice you have to dial “45 1/2” instead of “45” it’s time to get your safe dial serviced before it’s too late.
Myth: If my batteries die, I’m locked out of an electronic safe. Reality: Most new safes have the batteries placed in the face plate on the outside of the safe. Those that don’t either have temporary ways to get power to the keypad or a key override.
Myth: Electronic locks fail too often, and I’ll be in for costly repairs later. Reality: We see both types of safe locks fail. The main advantage for an electronic lock is that if the electronics on the keypad do fail, most can simply be swapped out by the owner of the safe. You don’t even need a locksmith in this case. If a dial fails, you are definitely hiring a locksmith to drill and repair the safe.
Myth: An electromagnetic pulse (EMP) will wipe out me electronic lock. Reality: You can now get EMP-rated electronic locks that can withstand EMPs.
And what about finger print scan technology you might ask? We don’t like them and we don’t recommend them in most cases. We see them often result in false negatives (a registered user not being able to get into the safe) or false positives (a non-register user getting into the safe). You see biometric locks a lot in the cheaper brands of safes. If you’re paying $300 for the entire safe how good do you think the finger-scan technology can be? The only exception we have seen to this are locks from a German company Burg Wachter that uses them in their high-end jewelry rated safes. They are the only fingerprint safe locks we sell.
Ever taken a lock of your door and said, “What the heck?”
One very popular brand of lock that is no longer made was the old Schlage E-Series. It was a good lock, but many customer are now seeing them fail. The trouble is, when that particular lock was installed it put a huge hole in the door to account for the mechanics of the hardware (see photo).
Most new locks are prepped for standard 2 3/8″ holes. They will neither fill the hole left by the old Schlage or be made to function within in. What are you to do? Replacing the door is one option, but a very expensive one.
A better way is to install a cover plate over the holes. Here’s an example we just did for a Phoenix customer. Not the most ideal solution, but very affordable when faced with the alternative of replacing the door.
ACME Locksmith joined Angie’s List back in 2010. Since then, we received the Angie’s List Super Service Award every year. We are proud to say, we’ve done it again in 2017. That is 8 years in a row.
“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”
To receive this award, as a locksmith service provider, ACME Locksmith maintained an “A” rating with Angie’s list customers and pass a background check. ACME has obtained all license requirements for the state of AZ.
Thanks to all our Angie’s List customers for their continued support and trust.
Q: Does Arizona require all locksmiths to be licensed?
A: No, but….it does require licensed locksmiths for any job performed over $1,000.
Q: So how many licensed locksmith companies are there in the Phoenix Metro area?
A: About 10
Q: So why does nearly every locksmith website say they are licensed and bonded?
A: Sadly, no one checks to see if they are being given truthful information. We find it outrageous that lock companies being hired to protect homes and businesses are lying to their customers.
Q: Why does ACME Locksmith carry an ROC License if it’s only required on large jobs?
A: We want you to understand that our company is the best-of-the-best. We go through the cost of maintaining our ROC license to ensure your protection. Whether your job requires a licensed locksmith or not, you’re protected by using a licensed company.
Q: Why do I care if I hire a licensed locksmith?
A: For your protection, safety & peace of mind.
It gives you peace of mind that the job will be performed correctly. To earn a license, a licensed locksmith must have several years of experience and pass an aptitude test.
It gives you a method of recourse should anything go wrong and not be corrected. The ROC has a complaint process that will assist you in getting the issue resolved to your satisfaction.
This differs from an agency like the BBB as no constraints are put on businesses to maintain a level of quality.
Pay what you’re quoted. Licensed companies have a lot to loose. We quote honest, upfront pricing based on your job description. We don’t quote $14-$39 trip charges and then jack up the price like some unlicensed companies may do.
Licensing guarantees the company is bonded. Bonding is often confused for insurance, but there is a notable difference. A bond is intended to act as a guarantee that the contractor will perform the work as he or she is supposed to.
If you’re an employee, it protects your job. If you are an employee hiring an unlicensed company to perform jobs where a license is required, should something go wrong on that job, your job is at risk if the company cannot get it corrected.
Before we recommend a protect, we try it. When this little video door bell monitoring system came out, it went up on my house asap. The verdict, love it.
Several features make this a great little security device.
It auto captures video/screen shots each time your door bell is rung. Burglars will scope out a house to see if a house is empty during the day before they break in by seeing if anyone answers the door. This little device videos them when they do this and notifies you on your Smart Phone every time your doorbell is rung. Should you then be broken into, you’ve got the evidence.
Bonus: As soon as my kids walk home from school, they ring the doorbell before coming inside. I get a notification on my phone and know they are home safe and sound.
Hear & Speak. Listen to what they are saying at your door from any location and talk to whomever is ringing the bell. I had just hired a landscaper to plant some trees. When he came to the door we had an entire conversation about where to plant them and what was needed–while I wasn’t even home.
Activity history. Review the day’s events at your door.
Live monitoring. Check your home at any time. The photo below is a pic of what’s going on in my front yard.
Theft guarantee. If it is stolen, SkyBell will replace it for free.
Night vision. Capture images up to 15 ft away in full color.
Quiet mode. Baby sleeping? Temporarily turn off your door bell.
The new push, pull, rotate locks by Brinks give you three ways to release the latch and open the door. Push it, pull it, or turn it the old fashion way.
What do you think of this lock? Seems a clever idea for interior door knobs and levers, like the laundry room or bedrooms where your hands are often full. But exterior, we don’t see the value. You still need the key to unlock the door, so you’d have to put everything down to take care of that part. But for interior doors, while hauling laundry or bags of shopping to your rooms, this could be useful.
Installs just like a regular deadbolt/lever/knob.
4 common finishes: Oil rubbed bronze, satin nickel, brass, polished chrome (availability based on style)
Comes equipped with anti-bump, anti-pick pins
Lifetime warranty for defects in material and workmanship
Pricing similar to competitors residential door hardware
Love that new house you purchased but wish it had some better door security?
No problem. ACME Locksmith can fresh install deadbolts in your existing house doors. We prep the door, provide the locks that match your existing style, brand and finish, and key them up to match your existing house keys. All at an affordable price. Here’s a photo of a door we just did a deadbolt installation on in Gilbert. We put on a Schlage commercial grade product that is far better than those locks you get at a home warehouse store.
Don’t forget, we can fresh install deadbolts (or keyless locks) to your side gates as well, and electronic deadbolts or the front door so you’ll never get locked out.
Have a pre-2015 Ford? Only have one key? Save some money and get a backup key made now.
Ford is up to something, but what it is isn’t precisely clear yet.
What is clear is that it is getting very hard for us to find Ford keys for the 2011-2015 models. In fact, only one of our manufactures has these blanks in stock, and that manufacture is nearly twice as expensive as the rest. When they do run out, anyone with a pre-2015 Ford will need to buy the latest generation chip. A 128 bit chip that is even more expensive, driving prices up further.
Maybe that’s Ford’s plan? To stop making the less expensive keys in favor of a more expensive version? Or may it’s to bring all keys in house, so no third party can make copies of their keys. It’s hard to say.
But ACME Locksmith customers are covered for at least a little while. When we got this news we bought all the inventory we could find so we could keep delivering great prices. But it won’t last forever. If you’ve got a pre-2015 Ford, and need a spare key, get it while our inventory lasts.