I’m the first to admit it, our company can be a pain. It’s true. But this, my friends, is a good thing.
When you call us for a car unlock or a house unlock, we WILL ask you to prove that you have rights to be in the property. Is the title available and in your name? Does the registration match your drivers license? Does your drivers license show the home’s address? Etc…
If you don’t have something that confirms you have rights to the property you’re asking us to open, we’ll ask that someone that does have that right be present when we arrive on site. If that can’t be done, there’s more work to do before we will let you in….faxes, photo IDs, verification with property records…. as I said, we can be a pain when you’re asking us to unlock your home or car.
Why? Because ACME Locksmith protects your property, whether you’re a customer of ours or not. We won’t unlock a car or a home for just anyone that calls us because they could be….well….anyone.
Even with all of our caution, we can’t go far enough. We were once called out to gain access to a safe. We were told it was his father’s safe and that his dad had passed away. The son’s ID showed the address of the property where the safe was located. At that point we knew that the son lived or could access the home. But there is no way for someone to prove that something in the home was bought by them, but legally, if he has access to the home, he could gain access to the safe.
So we drilled the safe open for him. We were contacted by the police several days later. Dad had not died, he had simply cut his son off from his money. So, the son robbed him. We presented the documentation the son provided us and we were off the hook, but I’ll never forget that, and we will never gain access to a house or a car (where we can verify ownership) without authorization or legal documentation.
We also don’t accept “phone authorizations” because it can be anyone on the phone. We don’t accept email authorizations, because anyone could have sent the email. We do this for you, the property owner, to protect your property from someone trying to get into it.
Sometimes, potential customers complain about their having to provide this information before we will let them in. Sometimes they simply hangup and call someone else, we know of many companies that will let just anyone in. Yes, we lose the business, but that’s OK. Because that’s a red flag. We won’t risk your property.
But most of the time customers understand the need. They get it. We’re protecting them. We’re professionals. We’re not just a guy showing up in a t-shirt, shorts, in an unmarked vehicle to make a buck.
And that’s what the other locksmith companies, the ones that will let anyone in without requiring proof of ownership or access rights, aren’t doing for you.