The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Shipping & Delivery
Online orders are drop shipped curbside by freight directly from the manufacture, unless otherwise arranged. This can take several weeks. For immediate delivery needs, call ACME and we can let you know if the safe is immediately available for shipping/delivery.
All deliveries must be inspected for damage at time of delivery. Safes that are received damaged and/or defective will be replaced or credited at 100% but the damaged safe must be refused at time of delivery.
When a safe is not refused at time of delivery only the manufacture's warranty for the safe applies. Manufactures warranties may or may not cover charges incurred for installation. If no visual damage is noted when safe is delivered, fully test the operation of the safe prior to the arrival of any company hired to install it to avoid any labor charges associated with their arrival and work prior to finding something wrong. ACME Lock & Safe is not liable for any charges to you by a third party regardless of cause.
Returns of safes, for any reason other than damaged or defective (such as wrong size ordered), is possible after ordering and up to 14 days after the delivery date. All cancellations of orders or returns for safes other than damaged or defective, are subject to a 25% restocking fee AND the buyer will be responsible for any freight paid by our company (to and from the delivery address) as well as any labor associated with prepping the safe for shipping/return. Any services already performed (such as installation and bolt down) will not be refunded and the buyer is responsible for additional labor charges to unbolt and remove the safe from the home. Please note. Slight variations in appearance, material, or layout may occur due to color contrast on computers and changes in manufacturing processes. These changes are beyond our control and not justification for the return of the safe without a restocking fee and shipping charges.
If you are in the Phoenix area and have hired ACME Lock & Safe to move the safe into the home: