Acme Locksmith’s Warranty, Terms & Privacy Information

30-Day, Money-Back, Satisfaction Guarantee

ACME Locksmith offers a 30-day, money-back, 100% no-hassle, satisfaction guarantee that covers ALL parts and labor when ACME has provided the product*. Within 30 days, if anything goes wrong we will make it right or refund your money, excluding any non-refundable deposits for special orders.

Safes are excluded from this warranty and are always warranted by the manufacturer. See our detailed safe policy here.

All keys, remotes & FOBs come with a 30-day electronic warranty.

Part Warranty

After 30 days, parts are warranted by the manufacturer, as specified by the manufacturer. Manufacturer warranties do not typically cover installation. When parts are purchased through ACME Locksmith* we will assist in getting a replacement part for you. If you would like ACME to install the replacement parts, our labor charges will apply unless they are covered by the manufacturer’s warranty.

Lifetime Workmanship Warranty

If we installed it and it fails because of how we installed it, we fix it free. No time limit.

We were the first Phoenix lock and security company to offer a 1-year workmanship warranty, and we are now the first to make it lifetime.

What it covers: the labor and installation ACME performed on hardware we installed.

What it does not cover:

• Product defects — manufacturer’s warranty, not ours
• Building movement — foundation, wall, or slab settling; doors or frames that warp, swell, shrink, sag, or go out of square
• Changes to the door or opening — alteration, repair, painting, refinishing, reinstallation by anyone else
• Work by others — another locksmith, contractor, handyman, or the customer
• Forced entry and abuse — break-ins, attempts, vandalism, accident, misuse
• Normal wear — finish, key and cylinder wear, spring fatigue, beyond rated cycle
• Batteries and power — dead, leaking, wrong batteries, power loss, surges
• Network and connectivity — modem, router, ISP, outages, weak signal, firmware and app updates, phone or OS changes, manufacturer cloud outages
• Codes and credentials — lost keys, codes, combinations, customer-changed settings
• Weather and environment — water, monsoon, dust, heat, corrosion, fire, flood, lightning, pests
• Products we did not supply — third-party hardware, work against our recommendation
• Other losses — indirect and consequential damages; obligation limited to correcting our workmanship

How to use it: call us with your ACME invoice number. Applies to the original customer at the original service address.

ACME Locksmith does not connect smart devices to WiFi by default. Should connection issues arise, customers are to work these issues out with the lock manufacturer’s customer support. This is due to:

• The number of potential WiFi issues that are outside of our control and not related to the lock
• And the need for customers’ smartphones, passwords, and similar information

Should the lock manufacturer determine the lock is bad, we will come out and replace the lock under our above warranty periods.

ACME does offer WIFI connection as an optional service when purchasing smart locks. When purchased we will work with the manufacturer to determine the cause of any connection issues, should they occur.

Please note your address and contact information are confidential and ACME Locksmith does not share that information with any third party unless specific legal authorization has been provided (such as a warrant covering the disclosure of said information).

SMS Privacy Policy

ACME Locksmith collects your mobile phone number when you send a text message to our number. We use it only to reply to your question, provide customer care, and follow up on service you requested.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. No mobile opt-in data or consent is sold, rented or shared with any third party. Text message originator opt-in data is not shared with any third party for any purpose.

We may share information with service providers who help us operate the messaging platform, and only to the extent needed to deliver the service. We may also disclose information where required by law.

Reply STOP at any time to opt out. Reply HELP for help, or call 480-380-2263. See our SMS Terms and Conditions.