General Terms and Conditions
Welcome to ACME Locksmith. These Terms and Conditions (“Terms”) govern your use of our website, services, and any interactions with ACME Locksmith, including scheduling, purchasing, or requesting any locksmith-related work. By using our site or booking our services, you agree to these Terms in full.
1. Services Provided
ACME Locksmith provides residential, commercial, automotive, and safe & vault locksmith services. We strive to deliver prompt, reliable, and professional assistance, including on-site visits, in-store service, and emergency support.
All services are subject to availability and may be modified or discontinued at our discretion without notice.
2. Pricing & Estimates
All pricing shown online or quoted over the phone is subject to confirmation upon inspection. Pricing may vary based on service location, time of day, lock condition, and hardware requirements.
We provide “Not-to-Exceed” quotes where possible, but unforeseen complications may result in additional charges. If this occurs, you will be notified before work continues.
3. Payments
Payment is due immediately upon service completion, unless otherwise agreed in writing. We do not automatically extend terms to businesses we serve. Major credit/debit cards are the preferred form of payment. We do not accept personal checks.
Past due balances may result in service refusal, late fees, or collections action.
4. Appointment Cancellation & No-Show Policy
Online Prepaid Appointments: Appointments booked and paid for through our website must be cancelled at least 24 business hours in advance to receive a refund. No exceptions will be made once this window has passed.
All Other Appointments: Cancellations must be made before a technician is dispatched (enroute). Once a driver is enroute, a service call fee may be charged. This fee is non-refundable but may be credited toward a rescheduled appointment at our discretion.
5. Warranty
ACME Locksmith offers a 1-year workmanship warranty on labor for standard installations and rekeys. Manufacturer warranties apply to parts and hardware. Warranty does not cover user damage, weather exposure, or attempted repairs by others.
6. Service Limitations
ACME Locksmith is not responsible for:
- Damage resulting from worn, defective, or failing locks, doors, frames, or associated components.
- Safe openings that result in cosmetic or structural damage, when performed with customer approval.
- Losses related to delayed service due to high demand, weather, traffic, or emergencies.
7. Emergency Services
While we strive for fast response, emergency service arrival times may vary. ACME Locksmith makes no guarantee of exact response time unless otherwise stated in writing.
8. Intellectual Property
All content, logos, designs, and materials on this website are the property of ACME Locksmith and may not be copied, reproduced, or used without express written permission.
9. Privacy
Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to this policy.
10. Third-Party Links
Our site may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of these third-party websites. If you find something on our site that should not be there or is inaccurate, please Contact Us for removal.
You may link to our website without prior written permission, provided that:
- The link is not misleading or deceptive.
- It does not falsely imply sponsorship, endorsement, or approval by ACME Locksmith.
- It appears in a context appropriate for all ages and does not reflect negatively on our reputation or services.
- The link opens in the user’s browser window and does not frame our site or content within another website.
We reserve the right to request removal of any link to our website at our sole discretion. By linking to our site, you agree to immediately comply with any such removal requests.
11. Changes to Terms
We reserve the right to update these Terms at any time without notice. Continued use of our website or services constitutes acceptance of the revised Terms.
12. Contact
If you have any questions regarding these Terms, please contact us at:
ACME Locksmith
Phone: 480-380-2263
SMS Terms and Conditions
Program. ACME Locksmith operates a customer care text messaging program. When you text our number, our automated assistant replies to your question about locksmith, key, lock, safe and security services. A team member may follow up if you ask for a callback. This is customer care only. We send no marketing or promotional texts, and we never text a number that has not messaged us first.
How you join. You join by sending a text message to our number. That is the only way to join. We do not add numbers from lists, forms, purchases or any other source. Our number is published on acmelocksmith.com and on our Google Business Profile listings for Phoenix, Mesa, Scottsdale and Gilbert.
Message frequency. Message frequency varies and depends on how many messages you send us. You only receive messages in a conversation you started.
Cost. Message and data rates may apply. ACME Locksmith does not charge for text messages. Your carrier’s standard messaging and data rates apply based on your plan.
Opt out. Reply STOP to any message to stop receiving texts from us. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work. You get one final confirmation message, then nothing further. Reply START to rejoin.
Help. Reply HELP to any message, or call ACME Locksmith at 480-380-2263.
Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket and Virgin Mobile. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed by ACME Locksmith.
Eligibility. You must be the account holder or have permission from the account holder of the mobile device you use to text us.
Privacy. We do not sell or rent your mobile number. See our SMS Privacy Policy.
ACME Locksmith, Phoenix, Arizona. 480-380-2263.